Determine Customer Journey

Your client's journey. Do you know which journey your customer is taking now? What touchpoints does he/she have with your organization? Is your brand well reflected in all phases of the customer journey? When did you last complete your own customer journey?

The customer journey includes not only the choice of channel but also which content message should be presentable at which moment and really helps the customer to make a certain choice. So it's about creating the journey from the customer's perspective, not from the organization's perspective. The customer journey is the journey that the end user makes with the goal of purchasing a service or product from your organization.

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The perfect customer journey

Doesn't exist! There is no perfect customer journey. You're looking for the sweet spot for the customer journey your users are taking. The needs of your target group are constantly changing. We help you identify these changing needs and incorporate the corresponding touchpoints into your customer journey. A digital platform is one such touchpoint. That's where we come in. As digital agency We design digital solutions that reflect your brand identity, put the people behind the solutions centre stage and thus complement the customer journey.

Design portfolio

Redkiwi has years of experience in setting up customer journeys. Us portfolio speaks for itself. Each design is unique and attuned to the corporate identity and wishes of the customer, but especially aimed at the visitors. We do not do it for your organization, but for your visitors. That's why we always get feedback from your customers as input for a good flow.

Looking for a Full Service Digital Agency that can help you set up your client trip? We are looking forward to your challenge and where we can help you become more relevant to your target group. Let us know.

But what is the ideal customer journey?

That's a journey we'll form together, with input from your customers. Listening to your customers is key when it comes to connecting. It is more than just a nice platform, webshop or website. It's more than a single social post, more than a newsletter. It's about all the elements together that make up the journey.

The journey takes visitors deeper into the funnel and convinces them to become customers of your organization.

So we tackle it together

Strategy & advice

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Just start and see where the ship beach is not our thing. Making an impact starts with a solid foundation, a digital strategy. Together with you, our strategists look at which strategy fits your organization in this complex digital world.

Concept & design

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Based on the chosen strategy, our UX designers form the ideal customer journey. This is where we visually connect visitors to your brand. In this way, satisfied visitors become loyal users.

Open Source Development

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We strive for sustainable and surprisingly reliable solutions. Cheap will be expensive, no quick and dirty tricks and always from an open mind. In fact, open source is in our DNA and accessibility in our hearts. We use open source development to make impact.

The digital world is never complete and technology and users never stand still. Ever seen 100% conversion except for that one test of your own? No? We thought so. With digital marketing we keep collecting data and turning the buttons to get even more out of your platform, step by step.

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The digital world is never complete and technology and users never stand still. Ever seen 100% conversion except for that one test of your own? No? We thought so. With digital marketing we keep collecting data and turning the buttons to get even more out of your platform, step by step.

Hosting & support at RedkiwiRotterdam

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After going live from your website, webshop or platform, it's only just beginning. Active, professional hosting and support is what we deliver. We opt for an approach in which your online platform has the space to grow.

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Q&A

What makes Redkiwi unique?

What makes Redkiwi unique?

Sometimes our solutions are unexpected and daring. But always surprising and reliable. And from an open mind. Open Source is in our DNA. Accessibility in our hearts. A full service digital agency and everything we design and develop is from the client's quirky mind, customer-driven, which distinguishes you from the rest. Everything with just one goal: CREATE DIGITAL IMPACT!

What CMS systems do you use?

What CMS systems do you use?

We use three open source systems: Magento, TYPO3 & WordPress. Within these systems we always look at the best solution for your question.

Do you outsource your development work?

Do you outsource your development work?

At Redkiwi we have everything in house. So we do not outsource any development work.

What does your development street look like?

What does your development street look like?

We work according to OTAP Street. This means a development, testing, acceptance and product environment. This is to ensure the quality of the platform on the production environment.

What techniques and tools does Redkiwi use?

What techniques and tools does Redkiwi use?

Too much to mention in this piece of text. Otherwise, look at this page for an answer to your question.

Do I have direct contact with developers?

Do I have direct contact with developers?

Sometimes it's just better to talk directly to a developer. Involved as they are this is regularly the case.

Call Nick

Account Manager
010 281 96 33
schurink@redkiwi.nl

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